Dealing with Authorised Officers’ Spotchecks & Compliance Visits 2024

January 11th, 2024 Uncategorised

ACA NSW Quickies (training) are less than 2 hours long and held throughout the year via live webinars, in-person and video-on-demand formats.


Quickies are primarily for Approved Providers, owners/directors and Nominated Supervisors with sector-specific information, advice, tips and even “tricks”.


The topics to be covered in the ​Dealing with Authorised Officers’ Spotchecks/Compliance Visits are:


  • What are the top 10 breaches/non-compliances?
  • How to appropriately challenge allegations of breaches/non-compliances?
  • How to engage with Authorised Officers during a spotcheck/compliance visit?
  • Can spotchecks/compliance visits be video/audio recorded legally?
  • How are spotchecks/compliance visits connected with Assessment and Rating?
  • Can confirmed breaches/non-compliances be escalated/challenged?


According to the Federal Government’s annual Report on Government Services 2023, NSW-based services have a 273.6% likelihood of receiving a breach/non-compliance. NSW has the highest level of breaches/non-compliances compared to for example SA-based services who have a 39% likelihood of receiving a breach/non-compliance.


In addition to the consequential hours/days spent by services in responding to Authorised Officers’ allegations/notices of breaches/non-compliances, those that are ultimately confirmed are recorded in the NQAITS portal available to existing and future Approved Providers.


This Quickie provides NSW-based services with the best possible information and advice on dealing with Authorised Officers’ allegations/notification of breaches/non-compliances.


Alignment with National Quality Standards:


  • 1.1 – Program
  • 2.1 – Health
  • 2.2 – Safety
  • 3.1 – Design
  • 3.2 – Use
  • 4.1 – Staffing Arrangements
  • 7.1 – Governance
  • 7.2 – Leadership


The 2024 sessions are as follows:

If any of the above live presentations are inconvenient, ACA NSW recommends registering for the video-on-demand version via www.nsw.childcarealliance.org.au/events/aca-nsw-webinars-on-demand. ACA NSW members are to contact ACA NSW via 1300 556 330 or nsw@childcarealliance.org.au in order to receive the discount code before accessing the Members’ price.


Ticket Prices (not including EventBrite fees):

  • ACA NSW Members: $110 inc GST per person
  • Non-Members: $180 inc GST per person


PLEASE NOTE: All paid participants will electronically receive a copy of the presentation’s slides. And those who attend the live webinars will receive a recorded video of the presentation for reference for up to three months.


Other Benefits:

  • Live and interactive for all participants (for in-person and on-line sessions)
  • Handouts distributed before the start of the presentation
  • Certificate of Participation sent post-session (with references to relevant Quality Areas)


Your Presenters:

Dr Brenda Abbey is a well-known early childhood education and care professional, and an Approved Provider with four services rated Meeting and Exceeding. In over 35 years of experience in the sector, she has operated as a Regulatory Authority Officer and consulted in the development of more than 70 centres. Her assistance is widely sought in all matters to do with compliance, and in optimising and improving the operations and business performance of childcare services. Brenda’s qualifications include Doctor of Philosophy (Education), Master of Education (Educational Administration), Bachelor of Education (Early Childhood), Diploma of Teaching (Early Childhood), and Certificate IV in Training and Assessment. She is also a highly experienced teacher, centre director, author and presenter.

Chiang Lim is the CEO of the Australian Childcare Alliance NSW. He brings over 20 years of professional industry advocacy, organisational and business administrator, political agitator, entrepreneur and solutions seeking. His experiences include not-for-profit industry associations, information technology, telecommunications, defence, national and international standards development, human rights, fast-moving consumer goods (FMCG), local governments, and early childhood education and care.

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